Refund & Cancellation Policy

1. Refund Eligibility

Thank you for choosing PayAsGuest ("we," "us," or "our"). We strive to ensure our customers are satisfied with the services and products provided through payasguest.com (the "Service").

This Refund Policy outlines the terms and conditions regarding refunds, cancellations, and service adjustments.

Because our Service involves digital transactions and processing, refunds are evaluated on a case-by-case basis under the following conditions:

• Failed Transactions: If a payment was processed from your account but the intended service was not delivered or completed due to a system error on our end, you are eligible for a full refund or system credit.
• Duplicate Charges: If you were charged multiple times for a single transaction due to a technical error, we will issue a full refund for the duplicate payment(s).
• Unauthorized Transactions: Claims regarding unauthorized charges must be reported to us immediately. Verified unauthorized transactions will be refunded.

2. Non-Refundable Items

Refunds will not be granted under the following circumstances:

• Completed Processing: Once a request or transaction has been fully processed and completed as requested, it cannot be reversed or refunded.
• Incorrect Information: We are not responsible for delays or failed deliveries caused by incorrect account, carrier, or payment information provided by the user.
• Change of Mind: Requests for refunds made simply due to a change of mind after the service has already begun or been completed will not be accepted.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@payasguest.com with the subject line "Refund Request - [Your Order/Transaction ID]".
2. Include the following details in your message:
   • Full name and contact email.
   • Transaction date and amount.
   • Order or reference number.
   • A clear explanation of why you are requesting a refund, including any relevant screenshots or receipts.

4. Processing Time

Once your request is received:

• We will review your claim and notify you of the approval or rejection of your refund within 3 to 5 business days.
• If approved, the refund will be processed to your original payment method within 5 to 10 business days, depending on your card issuer or bank's processing times.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our support team at:

• Email: support@payasguest.com